Here are a few examples of project work I have contributed to recently. Each had it's unique needs for research, strategy, design & internal collaboration in order to achieve a user-centric goal.
New users of an inventory management software endure a long onboarding process in order to use their new tools. A cross functional team investigates the costly bottleneck and informs a solution ecosystem to streamline this process .
Mixed Method Research . Co-creation . Service Design .
Lo -fi prototyping . Change Management
Body shops are excited to sign on to a material invoicing software that helps them recoup more profit for their business - so why does the tool go unused? Research uncovers a path to build the right tool, for the right person, in the right context.
Generative Research . Co- creation . Lo- fi prototyping .
Repair Technicians haven't needed to change many tools in their craft - until their job starts adopting digital tools for inventory. UX Research seeks to understand their mental models to encourage them to embrace a new tool.
Ethnographic Research . Lo-fi prototyping . Evaluative Research . Design Strategy
Centering the volunteer's needs.
When a charity thrift store in Chile needed to grow, they had to find ways to care for their current volunteers while reaching out to new ones.
Ethnographic Research . Lo-Fi Prototyping . Co-Creation